Describe key traits for representation, not exact details.
Keep descriptions short and clear.
Appearance may vary across art styles.
Character updates apply only to new creations (or when you swap characters).
When entering topics:
Explain the situation or challenge — skip irrelevant details.
Share a rough outline of what you want covered.
Providing exact text often won’t produce the best results.
Review the Preview Outline
Visuals are described in brackets [ ].
The outline contains the core content—read it carefully to confirm it matches your needs.
When to Use Chat Mode
Use Chat Mode when you need help unpacking a complex situation and want multiple strategies and supports. It’s also useful anytime you have a lot of context to share.
Include All Characters from the Start
Add every character you’ll need up front — it’s easier than swapping later.
Use the Right Edit Tool
Swap: Replace a character
Tweak: Change a small detail
Erase: Remove an area or object from the image
Reimagine: Redesign the image from scratch
Restyle: Change the art style across one or all images
Frequently Asked Questions
Getting Started
What is a "creation"? Any resource you generate with Ella by clicking the "Create" button.
Do I need a character to create supports? Yes, at least one character (predefined or custom).
Can I create multiple characters? Yes, as many as you need.
How long does it take to create a character? Less than a minute. You can regenerate as many times as needed.
What if my character doesn't look right? Try using more precise language in the description.
Creating Supports
What if Ella doesn't include something I need? Add it in the preview outline before creating, or edit after creation.
What are "extra images"? All plans have monthly creation limits and extra image credits. If you run out of credits, you can purchase an add-on to your plan. Here's how credits are used:
Image edits (Tweak, Erase, Reimagine, Upload): 1 credit each
New characters or character regenerations: 0.5 credits (so 2 regenerations per credit)
Extending a creation beyond 10 pages: 1 credit per additional image
Failed generations: Free — you are never charged for a creation or edit that fails
What if a creation fails? The system will attempt to regenerate in the background. If all attempts fail, you will not be charged.
Editing
Can I edit after creation? Yes. Use text editing, tweak, erase, reimagine, upload, restyle, or swap character.
What's the difference between Tweak and Reimagine?
Tweak: Modify one specific element
Reimagine: Recreate the entire image with big changes
Can I undo text edits? Yes. You can undo and redo text edits initiated with a prompt.
Can I undo image edits? Use the Gallery to restore previous versions.
How do I change the art style? Use the Restyle feature.
Sharing
How do I share a support? Click Share Link to generate a shareable link. View-only.
Can I share my entire library? Yes, via paid plan. Learn more →
What languages are supported? Over 80 languages.
Library
Are creations automatically saved? Yes.
How do I find a specific support? Use filters by character or type, or search by topic.
How do I delete a creation? Creations cannot be permanently deleted, but can be archived. From the library, click the three dots on the creation, then choose Archive. Archived creations can be restored at any time. Deleting a character does not impact existing creations.
How do I change the title of a creation? From the library, click the three dots on the creation, then choose Edit title.
Can I recreate something again? Yes, choose the history icon.
Technical
What devices work with Ella? Any device with a web browser.
Do I need to download software? No. Web-based at ella.kids.
How do I install the app?
Chrome: Choose the option to install the app under the main menu
Safari: Click/tap the share icon and choose "Add to home screen"
Can I work offline? No, but you can download supports for offline use.
What file formats for download? PDFs with customizable layouts.
Troubleshooting
Image doesn't match the text Use "Reimagine" with detailed instructions.
Text is too complex Use "Simplify" or custom prompt like "use simpler words for a 5-year-old."
Can't find a support Check if filters are active. Clear all filters to see everything.
Art style doesn't work Use "Restyle" to try different styles.
Account & Billing
Can I cancel anytime? Yes. While signed in to Ella, choose the menu icon in the top left, choose Account, then follow the prompts to cancel.
What if I cancel but have time left on my plan? You'll keep access to all paid features until your renewal date. No partial refunds are issued for unused time.
How do I manage my account? Click the menu icon in the library and choose Account. From there you can upgrade, downgrade, or cancel your plan.
When do plan changes take effect?
Upgrades take effect immediately.
Downgrades and cancellations take effect at the end of your current billing cycle. You retain access to paid features until your renewal date, at which point your plan reverts to free
